Last Updated: April 2025

📦 Return & Refund Policy (Wholesale Orders)

At TF STORY, INC/ DBA SOPHIA, we strive to provide high-quality products and excellent customer service. Please read our Return & Refund Policy carefully before placing an order.

1. Return Policy

• Wholesale orders are final sale and non-returnable, except for defective or damaged items.
• We do not accept returns due to buyer's remorse, unsold inventory, or changes in business needs.
• To be eligible for a return, the item must be damaged, defective, or incorrect and reported within 7 business days of receiving the order.

2. Damaged or Defective Items

• If you receive damaged, defective, or incorrect items, please notify us within 7 business days of delivery.
• You must provide photos of the damaged or defective products and the packaging.
• Once reviewed and approved, we will offer replacement, store credit, or refund, depending on product availability and your preference.

3. Return Conditions

• All returns must be pre-approved by our customer service team.
• Items must be in original packaging, unworn, unused, and in resalable condition (unless defective).
• Unauthorized returns or returns without prior approval may be rejected or returned at customer’s expense.

4. Refunds

• Approved refunds will be processed to your original method of payment or issued as store credit, based on the agreement.
• Please allow 3–7 business days for the refund to reflect on your account after approval.

5. Shipping Costs

• Shipping charges are non-refundable, except when the return is due to our error (e.g., incorrect or defective items).
• For approved returns of defective/incorrect products, we will cover the return shipping costs.

6. How to Request a Return or Refund

To request a return or report an issue, please contact us at:

Email: info@sophiawholesale.com
Phone: (770) 843-3806
Text: (678) 427-0024

Please include:

• Order number
• Description of the issue
• Photos of defective/damaged items and packaging

7. Final Sale Items

• Sale, clearance, and promotional items are final sale and not eligible for return or refund.

✳️ Important Notes

• We value long-term partnerships and will always work to resolve any issues promptly and fairly.
• Please inspect your shipment upon arrival and notify us of any issues within 7 business days to ensure proper resolution.